Refund and Returns Policy

We are happy to refund or exchange any item within 14 calendar days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).
Please make sure your items are returned new, unused and with its original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.
customer will be responsible for paying for your own shipping costs for returning your item.
if you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charge incurred in sending the item to you and pay your costs of returning it to us.
we do not accept return on sale (offer) item unless it’s been delivered damage or defective.

How to Return?
Package your items carefully, with each item in its original packaging and all labels attached (including hangers).
We recommend you drop it off at the Post Office for tracking and proof of delivery.
Please attach order number to proceed the refund.

What is your returns address?

The kidz fashion
(Returns department)
20 mere road
Leicester
Le5 3hq.
United Kingdom

What happen next?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 1-2 business days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your item to us, contact us at thekidzfashion@hotmail.com or 0774 0367 362.

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