Select the Pieces & size from the drop-down menu. Select Add to Cart, you can add as many items as you like to the shopping bag before proceeding to check-out. To proceed to payment, please go to the shopping bag and then select checkout. Please make sure you to Fill the form correctly. then place your order. You will receive a confirmation email if your order has gone through successfully.
Once the order has been dispatched, an email will be sent out to the customer with the tracking information. Please be aware that the email will be sent within 12 hours after the order is shipped. In case you haven’t received your tracking information please contact us contact@thekidzfashion.co.uk quoting your order number followed by the tracking number in the subject line.
- Change:
We normally process orders within one working day in case of exchange: For exchanges, please send an email to contact@thekidzfashionco.uk quoting your order number followed by the word “exchange” in the subject line within 12 hours of placing your order. If wants to change order after order has been dispatched than we will only be able to assist once you receive your product.
- Cancel:
In case of Cancellation: Any cancellation requests should be sent immediately to contact@thekidzfashionco.uk quoting your order number followed by “cancel” in the subject line as soon as possible.
We offer 3 delivery options.
Business days (working days) are Monday to Friday, Saturday and Sunday are not included in shipping days.
- Standard Shipping:3 to 5 working days.
- Express Shipping:1 to 3 working days after order been dispatch.
- Next Day Shipping: Next working day deliver (If order placed before 11:00 AM)
- STANDARD SHIPPING:
Order will be Delivered between 3 to 5 business day after order has shipped.
For example, if an order placed on Tuesday night and is processed/shipped on Wednesday, it might be delivered on Monday of the following week.
- EXPRESS SHIPPING:
Order will be Delivered between 1 to 3 business day after order has been shipped.
Please Note: if an order placed on Wednesday night and is processed/shipped on Thursday, it might be delivered on Monday of the following week.
- NEXT DAY DELIVERY:
(If an order placed by 11:00 AM)
Order will be Delivered on the next business day after an order has been shipped.
Please Note: if an order placed on Friday after 12:00 PM will be processed/shipped on Monday, and it will be delivered on Tuesday of the following week.
Order placed by 11am will be dispatched same say, any orders placed after 11am will be dispatched the next working day. Please be aware we only dispatch orders Monday to Friday, any orders placed at the weekend will be dispatched on Monday (excluding public holidays).
- Standard Shipping: £2.99 (3 to 5 working days.)
- Express Shipping: £5.99 (1 to 3 working days after order been dispatch.)
- Next Day Shipping: £9.99 (Next working day deliver {If order placed before 11:00 AM})
Free shipping on order over £75.00 will not be send with express shipping or Next day delivery. it will be will be shipped with STANDARD SHIPPING which will takes 3 to 5 Working days to be delivered.
We usually ship all orders within 1 to 2 working days Monday-Friday. You will receive a shipment confirmation email with tracking information within 12 hours after order is shipped. If there is a delay or issue with your order such as address confirmation needed or phone number required, we will contact you immediately. If you have not received this email, please check your Junk or Spam folder. Alternatively, you may have entered an incorrect email address. Unfortunately, we are unable to update the email address once you have placed your order.
Select the size for the item and click add the cart “Add to Cart “. When you have finished click the shopping bag. You can review, remove and change the quantity before you process the payment at check out.
Someone needs to be at home when your parcel is due to be delivered, as we may need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver more than once. Alternatively, they will leave a card confirming they have either left it with a neighbor, left it in a safe place, when they will reattempt to deliver your order or give you details on how to collect it.
Due to our popular items selling fast we do occasionally sell out quickly, we try our very best to keep stock levels up to date on our website, however the website may not update quick enough while you are placing your order. If we are not able to fulfill your order due the out-of-stock item, we will notify you immediately by email or phone. We inform you when the item will be back in stock and offer alternatives. If we cannot reach a customer within 3 days, we cancel the order.
If your order has been gone through successfully you will receive a confirmation email to the email address you used when placing the order. If you have not received this email, please check your Junk or Trash folder. Alternatively, you may have entered an incorrect email address. If you are unable to locate your confirmation email, please contact at contact@thekidzfashion.co.uk Quoting your full name and the date the order placed followed by “order confirmation” in the subject line as soon as possible.
To protect our customers and make sure we provide them with the best service, we, at The Kidz Fashion, are using Fraud Protection. For a smooth transaction, please make sure that the billing address is exactly the same as the address linked to your bank account/ card. In case the billing address does not match your bank account/card details, the payment will be rejected. Although the payment is rejected, the amount will be deducted by your bank temporary, which should be returned in up to 10 working days. Contact your bank for further details.
Yes, you can choose a different delivery address to your billing address. If you realise you entered a wrong delivery address after checkout, please contact contact@thekidzfashion.co.uk quoting your order number followed by “change of delivery address” in subject as soon as possible. If your order has not been processed yet, we will be able to assist you.
Yes, we do have physical store, address below.
The Kidz Fashion
20 Mere Road, Leicester. LE5 3HQ
Store Opening Hours
Mon: 11:00 am to 7:00 pm
Tue: 11:00 am to 7:00 pm
Wed: 11:00 am to 7:00 pm
Thu: 11:00 am to 7:00 pm
Fri: 2.30 pm to 7:00 pm
Sat: 11:00 am to 7:00 pm
Sun: 11:00 am to 7:00 pm
Yes, you can drop off returns at our store. Please Check opening hours and contact with customer support for return address details.
Please contact us with chat widget through our website or you can contact us via email at contact@thekidzfashion.co.uk or click on need help on our website. We respond all enquiries within 24 hours. If the enquiry is about an order, please make sure you send us your order number with your enquiry.
You can call us on 0116 251 8066 (only during store opening hours),
You can contact our representative through our business Whats App anytime by clicking link below.
We accept the following payments: Credit or Debit Card and Clear pay.
We believe our prices are fair as we keep our margins low to offer the best price to all our customers. However, We do have seasonal sales and often offer promotional discounts. Please sign up for our newsletter.
We do have 10% cash back offer.
To be an eligible to 10% cash back please follow below steps:
- Once you received your order, please write a positive review on our Google page with 5 STARS.
- After leaving review with 5 stars feedback please contact us at contact@thekidsfashion.co.uk or through our business WhatsApp along with the screen shots of review and order number.
- Once our team will review and confirm the review, we will issue 10% cash back refund into nominated account same as which used for placed an order.
Please Note: 10% cash back will be issued on the item price. Which will not include shipping cost.
Yes, our customers can exchange items for a different colour or size. We process all returns from 48 hours to 3 working days after they are received. If you are in a rush, please place a new order and return unwanted item for a refund.
Please Note: If customer wants to exchange and place new order then the old order shipping cost will not be refunded.
You have 14 Calendar Days from receiving your order to return any items, providing they are in their original condition, unworn and unwashed. All items should be returned with the original tags, labels & hangers and suits need to be returned with their original suit bag & hanger.
Please Note: Damaged, worn, washed or altered items, or anything that The Kidz Fashion believes has been used will NOT be accepted and will be rightfully returned back to you. This includes any items returned outside of the 14 days returns period.
Fill out the returns form that came with your order, and mark clearly if you would like a refund or exchange. If for any reason you no longer have your returns form, please contact us for that. Include the returns form with the item(s) you are returning. Post the item(s) to:
The Kidz Fashion
20 Mere Road, Leicester, LE5 3HQ United Kingdom
Post the item(s) using a tracked or signed for service. We don’t mind what postage or courier service you use; however, we do advise using a tracked or signed for service to ensure your return is delivered here safely. Remember to keep proof of postage until we have confirmed by email that your return has been processed.
Item(s) are returned to THE KIDZ FASHION at your own expense. unless you received wrong or faulty item. Whilst your return parcel is in transit, it is your responsibility. We recommend that you return the parcel to us using a tracked or signed for service, to ensure we receive the parcel here safely.
Original postage charge is not refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Shipping cost is non-refundable if you are returning any item back due to change of mind or place an order for wrong size. We always advice our customer to contact our customer service if you are unsure about the size before placing order.
You will receive the credit within 1-2 business days, depending on your card issuer’s policies.
Please contact our customer support team at contact@thekidzfashion.co.uk. And they will send you via email.
Please Note: Customers will have 2 calendar days from the day order has been deliver for report the wrong, damaged or faulty item to The Kidz Fashion to be eligible for free return or exchange.
Please contact our customer support team at contact@thekidzfashion.co.uk with in two working days from order has been deliverd. We will arrange a collection for the wrongly sent item and exchange it with the correct one immediately.